Welcome to Brocklebank Practice
Patients' needs are at the heart of everything we do.
Our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.
The current website will be replaced by a new version with improved functionality and layout in the coming few weeks. Please keep your eye's open for these exciting changes and your feedback will be appreciated.
We are no longer using e-consultations. Our new online consultation service can be accessed through Doctorlink. Please click the link below to register.
If you have previously bookmarked e-consultations please delete it and add Doctorlink instead.
For all urgent appointments, it is required that you undertake a symptom assessment through Doctorlink.
To access the online symptom checker, you will need to register following the Doctorlink link. The symptom checker will ask you a number of questions to help to identify your problem. The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.
If your outcome indicates that an appointment is required at Brocklebank Practice, you will need to click on the request appointment link. Once the request has been submitted, you will then be contacted by the practice team, to arrange an appointment within the identified time frame (as outlined in the outcome of your symptom checker). The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member, prior to your appointment.
Register for Doctorlink by clicking here.
Click here for travel advice
Our registered patients can request treatment and advice from our doctors online - we get back to you within 1 working day.
To consult your GP or for other advice click the 'Doctorlink' link above
Do you have your prescriptions electronically sent to a pharmacy of your choice?
Gentle reminder to please let us know when you're back home if you've changed it on an ad hoc basis (say, to go on holiday)
Good Thinking is London’s unique digital mental wellbeing service designed to support Londoners who are looking for personalised new ways to improve their wellbeing. It was created to offer different levels of self-care support for people experiencing anxiety, stress, feeling low and sleeping difficulties.
Everyone who lives and works in London is encouraged to visit www.good-thinking.uk anytime of the day or night and use the simple three question quizzes or self-assessment to find the latest on and offline products to support and boost wellbeing.
All resources have been reviewed by Good Thinking’s consultant psychiatrist Dr Richard Graham. It is made possible by a partnership of London’s local authorities, NHS and Public Health England and is supported by the Mayor of London.
Connecting your Care: Improving how we use your information
Find out about connecting your care here:
Connecting your Care - Privacy notice
Connecting your Care - FAQs
Connecting your Care
Connecting your Care - Arabic
Connecting your Care - Gujurati
Connecting your Care - Polish
Connecting your Care - Tamil
Connecting your Care - Urdu
The information we hold about you
On 25th May 2018, the General Data Protection Regulation (known as GDPR) became the law. These changes to the data protection laws don’t alter what we use your personal information for. They will make it easier for you to find out how we use and protect your information.
The fact that the law is changing only builds on what we already do now. It is to give your personal information the respect and security it deserves.
Your personal information is an important part of our service. For instance, it lets us provide you with the right health care, including sharing your health information with other health providers such as hospitals.
If you want to know the details of how to apply for personal information please click on this link
Personal information regulations
If you have any questions, please speak with the Practice Manager/Business Manager
Our website: www.brocklebank-practice.co.uk
Get Well, Keep Well
Of course we’re not just here for when you are unwell. Our team of healthcare professionals and back-up staff offer a number of clinics and services to promote good health and wellbeing whatever your medical condition.
We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.
For information on how to register for online services , please go to Online Access
We can arrange to have your prescriptions automatically sent to a pharmacy of your choice. And this can be amended on an ad hoc basis should you need it elsewhere in this country, for example, when on holiday. Don't forget to let us know when you're back home though please!
My Maternity Journey in South West London - helping you decide where to have your baby (click on this link): My Maternity Journey in South West London
Accessible Information Standard (AIS)
The Accessible Information Standard aims to make sure that disabled people have access to information that they can understand and any communication support they might need.
Should you have any requirements or know of a patient who needs support, please let us know and we will help, for example by issuing information in large print or putting a patient in touch with a British Sign Language (BSL) interpreter, email or braille.
For further information, please read: AIS Leaflet or visit the NHS website www.england.nhs.uk/accessibleinfo
Charities including Action on Hearing Loss,Changepeople, Sense and the Royal National Institute of Blind People (RNIB) will also be able to provide further support.
Please do not hesitate to contact the practice if you have any questions about this.
Help us to help the homeless!
Donation box for new/unused hygiene products (wet wipes, toothbrush, toothpaste, deodorants, socks & pants, etc) at reception.
We will be on the move - a long way off but we have had confirmation that there will be new premises for Brocklebank practice which will be on the corner of Swaffield Road and Garratt Lane. There has been a local public consultation of the development and the Council have agreed to proceed. We will keep you up-to-date on further developments.
(Site updated 03/07/2019)